Cyberpunk 2077 pulled from PlayStation Store as Sony offers refunds

By Trevor Mogg December 17, 2020

Reports emerged earlier this week that Sony was refusing to cooperate with customers requesting a refund for their Cyberpunk 2077 purchase after the video game launched with a bunch of glitches. This was despite the game’s maker, CD Projekt Red, saying a refund was possible.

Recommended Videos

Well, Sony has now performed an about-face and agreed to offer a full refund to all gamers who bought the hotly anticipated game via the PlayStation Store.

What’s more, the Japanese company has taken the surprise step of removing Cyberpunk 2077 from the PlayStation Store “until further notice.”

The confusion comes in the wake of last week’s disastrous launch of Cyberpunk 2077 in which the game was discovered to have numerous bugs and be virtually unplayable on some platforms.

Here’s Sony’s statement in full:

“SIE [Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”

Responding to a tweet about the situation posted by the official Ask PlayStation account, some commenters advised customers to hold onto the game and wait for CD Projekt Red to issue the fixes that it’s currently working on, while others insisted they get a refund now to show the gaming company that poor releases like this will not be tolerated.

In a statement issued by CD Projekt Red on December 14, the Warsaw, Poland-based company apologized for the disappointing launch as it set about releasing fixes. Several updates have already been rolled out, with the company promising “two large patches” in January and February.

Topics

Contributing Editor

Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…

Gaming

Get these 6 PlayStation VR2 launch games to showcase its features

A side view of the PlayStation VR2, which sits on a wood table.

If you're planning on buying a PlayStation VR2 at launch, be prepared for an intimidating process as you decide which games to pick up first. Early adopters will have a lot of options to choose from, as Sony's latest headset will support over 40 games at launch. The bulk of those, though, are ports of preexisting VR games from the past few years. That makes it a little tricky to figure out which games actually showcase what the PSVR2 is capable of and which will feel like a dated experience that doesn't benefit from new tech.

To help guide you, we've spent time playing through a wide variety of launch titles, from classics like Star Wars: Tales from the Galaxy's Edge all the way to Horizon Call of the Mountain. While there are plenty of games that we've enjoyed, including charmers like What the Bat? and Jurassic World Aftermath Collection, six games in particular act as great showcases for various PSVR2 features. Whether you're looking to test its power, Sense controllers, or audio options, you'll want to put these six games in your digital shopping cart.
Horizon Call of the Mountain

Gaming

Over 100 PlayStation VR2 games are in development, Sony says

Playstation VR2 headset on a PlayStation-themed wallpaper.

Sony has released a massive FAQ about the PlayStation VR2 on the PlayStation Blog ahead of the headset's February 22 launch. It reveals some key new details about games for the platform, namely that over 100 PS VR2 titles are in development, and that Sony doesn't plan on giving its games physical releases for now.
For the most part, the FAQ is full of basic information about the PlayStation VR2's specs, how to set it up, and what's required to use it. But the Games section of this FAQ reveals quite a few illuminating details about the future of the system. It reiterates that there will be around 30 launch titles for the system, but also reveals just how much is in the works for the headset. In response to the question, "How many games are in development for PS VR 2?" Sony writes, "There are currently more than 100 titles in development for PS VR2."

That's a good sign, as a new, expensive VR headset like this lives or dies on its game lineup. PSVR2's early days might be a bit odd as Horizon Call of the Mountain is one of its only true exclusives -- and it's not backward compatible with PlayStation VR titles (something this FAQ reiterates. However, those picking one up can still know that lots of games are in the works for it.
Another FAQ question asks, "Will PS VR2 games be digital only or will there be physical disc releases?" -- which is sensible to clarify as this headset's predecessor had physical games. "Initially at launch, PS VR2 games will be digital," Sony says. "Physical disc releases for select titles may be available at a future date." So don't hold on to the idea of picking up a physical copy of Horizon Call of the Mountain; you'll be getting PS VR2 games through the PlayStation Store for the time being.
Check out the full FAQ if you have any technical questions about PS VR2's setup and which games it supports. PlayStation VR will be released on February 22.

Gaming

CES 2023: Project Leonardo is PlayStation’s new accessibility-focused controller

Sony's Project Leonardo controller sits on a table.

Sony is creating a new PlayStation controller built with accessibility in mind, dubbed Project Leonardo. The "highly customizable" controller aims to allow more players to experience PlayStation games.

The new comes from Sony's CES 2023 keynote, which featured several gaming announcements. The company put an emphasis on innovation at the show, revealing additional details about the PlayStation VR2 and more. Project Leonardo came as an unexpected surprise, though.