Skip to main content

Facebook cancels the UK launch of the HTC First, poor customer feedback gets the blame

HTC-FirstPoor HTC, it just can’t catch a break at the moment. Even though it has been estimated five million HTC One phones have been shipped since its launch earlier this year, the news is overshadowed by reports of executives leaving the company and now, the cancellation of the HTC First’s UK launch.

The First is the one and so far only Facebook phone, i.e. one which comes with the Facebook Home launcher pre-installed from the factory, and therefore a device which has been talked about for years. It should have been a success, but instead, its lowly spec failed to capture buyer’s hearts and soon after a drastic price cut by AT&T, rumors of its impending demise quickly followed.

HTC was planning to release the First in the UK exclusively through the EE network this summer, but a report by MobileNews.com this morning suggested the launch had been cancelled, and dismal sales in the U.S. were partly to blame. According to the site’s source, the HTC First will never go on sale in the UK, and, “Facebook has taken the decision not to give it a more widespread release.” Notice it says it was Facebook’s decision, and not HTC’s or EE’s.

EE confirms the decision

Following the report, EE provided an official statement to Engadget, confirming the news. It said, “Following customer feedback, Facebook has decided to focus on adding new customization features to Facebook Home over the coming months … they have recommended holding off launching the HTC First in the UK.” EE says it will be in contact with those who may have pre-ordered a First shortly.

What’s interesting here is that it’s Facebook which has canned the launch, while it spends time, “working to make a better Facebook Home experience.” While HTC is the one suffering, having put in the time and effort to create a phone which won’t be sold, the back story here is Facebook may not be pulling in the amount of users it expected with Home, and is feeling the pressure to tweak the app. Having a phone go on sale with a version of Home it has lost faith in wouldn’t help its reputation. While the HTC First comes with Home as standard, it’s also ready to download as an app through Google Play, and Facebook has recently added the Galaxy S4, Xperia ZL and the HTC One to its list of compatible devices, such as the Galaxy S3.

At the time of writing the HTC First is still available with AT&T both online and in stores, but we’d imagine once the current stock allocation has been depleted, it may not come back.

Andy Boxall
Senior Mobile Writer
Andy is a Senior Writer at Digital Trends, where he concentrates on mobile technology, a subject he has written about for…
I record interviews for work. These are my favorite free recorder apps
The iPhone 14 Pro and Google Pixel 7 Pro's voice recording apps running together.

The Voice Recorder app on a phone (left) and the Voice Memos on another phone Andy Boxall / Digital Trends

Before you head to the app store on your phone to buy a voice-recording app, take a moment to consider the apps that may already be installed on your phone. Why? In my experience, they're likely all you really need. I’ve recorded interviews and voice-overs for work for years, and I’ve found the two best examples come preinstalled on your phone already, so they’re entirely free to use.

Read more
The best Samsung Galaxy Z Fold 5 cases: 10 best ones so far
Two Galaxy Z Fold 5 phones next to each other -- one is open and one is closed.

Samsung’s next-generation foldable is here with the Samsung Galaxy Z Fold 5. This iteration has some notable improvements, including a new hinge design that eliminates the gap from previous generations when the device was folded. You also get a 6.2-inch HD+ Dynamic AMOLED 2X display on the outside while having a 6.7-inch QXGA+ Dynamic AMOLED 2X display on the inside, with both screens having a 120Hz refresh rate. In other words, they're about as nice as you could ask for.

The Galaxy Z Fold 5 is made with premium materials, and the triple-lens camera system packs in a 50MP main shooter, 10MP telephoto with 3x optical zoom, and a 12MP ultrawide lens. There’s a 10MP selfie camera on the front cover, and a 4MP camera on the inner display. You also get a Snapdragon 8 Gen 2 for Galaxy chip inside for the best performance and power efficiency.

Read more
Google Pixel Tablet just got its first big discount and it’s worth a look
Google Pixel Tablet on its charging dock.

Tablets are a dime-a-dozen these days, with offerings from all the great brands including Apple, Samsung, Lenovo, and more. So, if you really want to stand out in a sea of similar tech, you need to do things a little differently. That's what Google's Pixel Tablet offers. How? It comes with a unique speaker dock that can be used to both charge the device and offer room-filling sound -- almost like a smart speaker add-on. Better yet, when your Pixel Tablet is docked it benefits from the Hub Mode, turning the device into a smart display, with digital photo frame support, smart home controls, and hands-free Google functionality. Of course, it could set you back at full price, normally $499 unless you find it included in a roundup of the best Google Pixel deals. Well, guess what? Thanks to a Best Buy Google Pixel Tablet deal, you can get it today for $439 and save $60. Hurry, though, it's part of Best Buy's recent 48-hour sale so it won't stick around for long.

Why you should buy the Google Pixel Tablet
Okay, okay, so in our Google Pixel Tablet review, Joe Maring did give it less than stellar remarks, but he called out its reliable fingerprint sensor, comfortability during use and excellent speaker dock. Honestly, how many tablets come with a matching speaker dock that transforms the entire experience? This tablet also marks a "lot of firsts" for Google, as it's the first tablet from the company in nearly five years, the first Android tablet in eight years, and can be converted into a smart home display with the speaker dock. All of which are notable milestones.

Read more