As household appliances and systems face problems — from water leaks to broken refrigerators and more — subscribers contact Super. The company then turns to its network of carefully vetted providers and makes all of the arrangements for the needed service, including payment. This saves the homeowner the struggle of finding their own provider, comparing costs, and negotiating fees. Because the company receives service discounts, customers also save, says Super.
In addition to handling repairs, Super also aims to determine when preventative maintenance should be done. To do so, the company tracks completed repairs and analyzes the data to anticipate future needs. This allows problems to be addressed more quickly.
CEO and founder Jorey Ramer came up with the idea for the service after buying a home of his own and realizing that he’d taken on more than he had expected. “I found out immediately after becoming a homeowner that it takes much more time and money than people anticipate and can be quite unpredictable,” he said in a press release. “I wanted one source I could trust to send the right service provider, properly maintain my home, and help reduce my expenses.”
So far, Super has raised $3.6 million in seed funding, with backers including Lux Capital, Founder Collective, Formation 8, General Catalyst, Montage Ventures, Maiden Lane Ventures, and more. The service is currently only available in the Maryland and Washington, D.C., area, but an expansion across the U.S. is planned for 2016.
