Skip to main content

More people are flying than ever, and here’s how the TSA is dealing with surges at airports

For anyone who flies regularly, long security lines at airports are a norm. But with more of us traveling by air — especially with the 2018 summer season, which the Transportation Security Administration (TSA) expects to be the busiest yet — we can expect longer than usual lines. According to Michael Bilello, Assistant Administrator for Public Affairs at the TSA, checkpoint volume growth is anticipated to be up 4 percent, compared to 2017. And, more than 243 million passengers and crew will go through TSA screening during the period between Memorial Day and Labor Day

Recommended Videos

In the past, the TSA had grappled with a shortage of agents to deal with the influx of passengers, which resulted in incredibly long lines that have forced passengers to endure hours-long waits or even miss their flights. Passengers confused about TSA checkpoint rules added to those wait times. In 2016, in Chicago, 450 American Airlines passengers couldn’t make their flights due to security wait times.

It’s not an easy job: On average, the TSA screens 2.1 million passengers and crew, per day; on busier days, it could be another 400,000. But since then, the TSA has been working on improving operations. Bilello told Digital Trends that the agency has “conducted hiring events at hard-to-hire airports, increased advertising to help recruit new hires, and improved the timeliness of the hiring and new hire training process.”

“Despite attrition, TSA increased its frontline headcount by 620 officers since the beginning of the year,” Bilello added. “We expect to increase by another 1,000 officers before the peak summer travel season.”

At the peak in July, the TSA expects to have 1,800 more frontline officers than in 2017. The agency is increasing overtime for officers to deal with peak travel seasons, and adding more Passenger Screening Canine Teams to assist the TSA officers. Ahead of the summer, the TSA will be briefing airports and the airline community “to maintain security effectiveness and efficient operations,” Bilello said.

But even before summer arrives, the TSA has already started dealing with higher volume of passengers. During spring break (March 15 to April 15), the TSA screened more than 72 million passengers and almost 45 million checked bags. Compared to the same period in 2017, it marks a 5 percent increase. But 95 percent of passengers waited fewer than 20 minutes to clear the checkpoint, while 93 percent of passengers in the TSA Pre program waited less than 5 minutes.

But the security checkpoint isn’t entirely responsible for long lines. Aging infrastructure of existing airports aren’t able to handle the increasing number of passengers. And then there are situations that are completely out of anybody’s hands, such as weather and computer glitches, which severely impact airport operations. (If you are affected by cancelations, we have tips on what to do.)

Tamur Goudarzi Pour, Lufthansa Group’s vice president for the Americas, told Digital Trends that there isn’t one airport that’s not going through some kind of construction, to improve the passenger experience. For its operation, the company is looking into ways technology could help alleviate some of these pain points. It recently tested biometric technology at its gate at Los Angeles International, where 350 passengers successfully boarded an Airbus A380 in less than 30 minutes, using just facial recognition — from gate to seat. Working with the U.S. Customs and Border Protection, the technology could one day extend all the way to security, not just at the gate. But that’s still far off in the future.

Until then, some experts recommend you just stay calm and carry on, but it doesn’t help when you’re still stuck in line and you have to board a plane in the next half-hour. The key, experts agree, is to prepare beforehand, including knowing the rules (if you aren’t sure, ask a question via the TSA’s Ask TSA Twitter account.. By following a few basic tips, you can easily beat your fellow passengers to the finish line.

This article was updated on May 8, 2018 to reflect new information from the Transportation Security Administration.

Les Shu
Former Digital Trends Contributor
I am formerly a senior editor at Digital Trends. I bring with me more than a decade of tech and lifestyle journalism…
The Intuit QuickBooks Summer Savings sale is so good we may never see it again
Intuit QuickBooks Online used to collect payments for small business

Just in time for the biggest deals season of the year, Intuit QuickBooks is hosting an unprecedented sale— so wondrous and massive that we may never see anything like this again. Dubbed the Summer Savings Sale, now's your chance to get up to 70% off Intuit's connected tools. As a leader in small business fintech, you've likely heard of QuickBooks Online and QuickBooks Payroll before. Helping over 7 million customers worldwide, QuickBooks is an excellent companion for small business growth, from startup to scaling up. You'll gain access to a comprehensive ecosystem of products and services for accounting, payroll support, payments and invoicing, capital management, marketing and much more. The current promotion drops the prices considerably for your first three months, with Simple Start at just $9 per month versus $30, the Plus tier at $27 per month versus $90, and the Advanced tier at $60 per month versus $200.

 
Why you should shop the Intuit QuickBooks Summer Savings sale

Read more
Intuit QuickBooks summer savings have us excited for bookkeeping and more
Intuit QuickBooks Online and Payroll Indepence Day deals used by business owner

Being honest, accounting, bookkeeping, and various administrative tasks aren't exactly what most people would call exciting, even if they own a business. It's something you have to do, but not that you necessarily want to do. But you absolutely have to stay on top of it; otherwise, things could get out of hand later, like when you're filing taxes or trying to calculate expenses. As a leader in small business fintech, Intuit QuickBooks is helping over 7 million customers worldwide do precisely that. From a startup to scaling up, the Intuit QuickBooks ecosystem delivers products and services that are a core component of small business growth. Accounting, payroll, payments, capital, and even marketing assistance via Mailchimp are just a few examples of what you can expect from a QuickBooks subscription. Thanks to its current Summer Sale, you can save a never-before-seen 70% off Intuit QuickBooks plans. That offer and these prices excite us for something that, typically, wouldn't be considered exciting.

 
These Intuit QuickBooks Summer Savings are unprecedented
This is the first time we've ever seen prices this low, and it may actually be the only time it happens. Time will tell, but the point is that you can save big on QuickBooks plans that you need for your business. The deal offers 70% off QuickBooks Online for your first three months. With Simple Start -- the base plan -- you get your first three months for just $9 per month instead of $30. That saves you $21 monthly for $63 across your initial three months of service. By comparison, the Essentials tier is only $18 per month instead of $60, and the Plus tier is only $27 per month instead of $90. If you want to splurge and go with Advanced, it's only $60 monthly for your first three months instead of $20h. Those are some incredible savings.

Read more
Grammarly should be your next AI writing partner for all things text
Grammarly-featured-image-with-creative

Not everyone is a writer, and that's okay. However, we do a lot of writing throughout our lives, from essays and school papers to dissertations, work reports, letters, emails, and beyond. Even with the advent of digital platforms, there's still a lot of writing to be done. But some tools can help significantly, like Grammarly.

Despite what the name espouses, Grammarly helps you with a whole lot more than just basic writing structure and grammar. That's thanks to an integrated AI writing assistant that can enhance your writing skills and improve the quality of the content you create. You'll get real-time suggestions about grammar, spelling errors, punctuation, and style. Ultimately, that leads to better writing from you with the complete confidence and clarity of a skilled artisan. Let's take a closer look at what Grammarly has to offer, well, everyone.

Read more