The incident reportedly occurred during routine network maintenance at 4:30 EST this morning. Time Warner Cable executive Bobby Amirshahi described the problem as “an issue with our Internet backbone” which “created disruption with our Internet and On Demand services.” Amirshahi made these statements when speaking with USA Today.
Related: Comcast puts customer on hold for three hours
At 4:04 a.m. EST, the official Time Warner Twitter account acknowledged the problem and said that the company was working to fix it. The fact that the tweet was posted at 4:04 a.m. EST seems to indicate that the problems first began well before 4:30 a.m. EST.
We’re working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed.
— TWC Help (@TWC_Help) August 27, 2014
At 10:29 a.m. EST, the same Time Warner account posted this update.
Services should be restored for all customers; our apologies for the interruption. If you’re still having issues, please let us know. ^BP — TWC Help (@TWC_Help) August 27, 2014
Time Warner Cable has come under fire for multiple reasons, including slow Netflix streaming speeds. If there’s a silver lining to this latest problem for the mega-company, it’s the fact that the outage occurred in the wee hours of the morning, instead of in the middle of normal business hours.
One customer asked @TWC_Help whether customers affected by the outage would be eligible for credits on their account. It’s not yet known whether Time Warner plans to reimburse anyone who was impacted by this interruption of service.
Related: Comcast rep won’t take no for an answer
Comcast, the huge but widely disliked Internet and TV service provider, is set to purchase Time Warner Cable for roughly $45 billion.
