Skip to main content

Google reveals when on-device tech support for Pixel phones will end

Google Pixel phone
Julian Chokkattu/Digital Trends
One of the Pixel and Pixel XL’s more minor but still very noteworthy features is its on-device tech support. Google’s phones come with an app preinstalled that puts you in instant contact with a representative via a phone call or chat. For more serious issues, you’re even given the ability to share your screen with the service agent for direct guidance.

Well, evidently that support won’t last forever. Google has announced that it will retire the app in October 2019 — three years since the phone’s launch, and the same month when it will also stop issuing security updates.

Recommended Videos

It’s noteworthy to stipulate that Google says there won’t be any “guaranteed” support for these devices after that date — so if you’re still rocking the original Pixel at the tail end of 2019, you’re welcome to call them up and try your luck, but you may come away disappointed.

Although Google’s first smartphone was a runaway success with demand quickly drying up for many of the higher-capacity, more premium models, the device hasn’t been without its own share of nagging issues. A couple of the more notable ones affected the microphone and audio playback, though Google eventually fixed these with updates in recent months. In these instances, many users definitely appreciated the convenience of on-device support.

At least it won’t be a surprise to customers when support finally does end. In April, the company also posted a schedule for the termination of Android system and security updates. The OS improvements will end a year before the security fixes, keeping in line with Google’s longstanding 18-month commitment to keeping devices current.

That 18-month program could change down the line if Google one day begins producing its own processors, as representatives from the company have hinted at in the past. Right now, the limited update schedule is partially the result of Qualcomm’s stranglehold on the Android industry as its most popular chipmaker, especially of high-end devices. Should Google enter the ring, it will have the freedom to decide when it’s finally time for its products to ride off into the sunset.

Adam Ismail
Former Digital Trends Contributor
Adam’s obsession with tech began at a young age, with a Sega Dreamcast – and he’s been hooked ever since. Previously…
I’ve used an iPhone for 14 years. The Pixel Fold made me want to stop
Google Pixel Fold in Obsidian open on Pixar Pier portrait mode.

When Steve Jobs took the stage on January 9, 2007, to unveil the original iPhone, everyone was amazed at the little piece of technology he held in his hand. Then in June 2007, people could buy and get their hands on the very first iPhone — and the scope of the cell phone industry changed forever.

I personally didn't get the original iPhone on launch day, believe it or not. Instead, I received it as a birthday present in 2008 (my very first Apple product), but my clumsy self eventually dropped it on cement four months later, and the screen shattered. But instead of getting it fixed, I figured I might as well just get the iPhone 3G since it was just a few weeks away from release.

Read more
Something strange is happening with my Google Pixel Fold
Google Pixel Fold in Obsidian open on Google News.

Google’s first foldable, the Google Pixel Fold, is now available for everyone. Even though Google is a few years late to the game compared to other brands like Samsung, it’s better late than never, right?

The Google Pixel Fold has received mostly positive reviews, including our own. But like any other foldable, it’s not without some issues. Since there are moving parts with foldable devices, there are more points of failure than a simple slab-style smartphone, especially as this category is still only in its infancy.

Read more
Forget the Pixel 8 Pro — this app already has its coolest feature
FeverPhone mobile app creator posing with the app on a phone.

Google is eyeing a piece of the health market with the upcoming Pixel 8 Pro, thanks to a temperature sensor that would reportedly let users sense fever symptoms. Unlike the ill-fated Soli radar sensor on the Pixel 4 series, this one makes sense. Keeping an eye on your body temperature, especially the fluctuations, is crucial as abnormal spikes or drops can be a sign of serious body system malfunctions and diseases.

As such, there’s no dearth of mobile apps that let users keep track of their body temperature and create a long-term log that can be useful during medical consultations. However, smartphones can’t reliably measure body temperature because they lack a dedicated sensor to do so based on the usual skin contact method. But soon, an app would do the job on almost every modern Android phone out there instead of keeping the perk exclusive to Google’s next pricey flagship.

Read more