Skip to main content

Is Facebook's free internet service really helpful? Study suggests several flaws

Crisis Response Hub
Emevil/123RF
Facebook’s free internet service is designed to offer connectivity to disadvantaged countries but a new study is drawing attention to potential Free Basics flaws. Like India claimed when it banned the service last year, a report by Global Voices suggests that the free internet that prioritizes services like Facebook violates net neutrality. Facebook, however, said that the study is inaccurate and doesn’t include a large enough sample of the areas influenced by the service.

Net neutrality is the idea that all content, websites, and platforms should be treated equally — just like electric service providers do not care if you are plugging in a toaster or a computer, the internet should not be limited based on certain factors. Facebook’s Free Basics internet, while free, does not offer the entire world wide web for free, prioritizing, of course, websites like Facebook but also including many popular websites like Acu Weather, BBC News, and Wikipedia.

Recommended Videos

Free Basics, the report by Global Voices suggests, is available in 63 countries but even in multi-lingual areas only has one language. While the free internet access is provided in Africa, Asia, and Latin America, the limited content available favors the U.S. and the U.K. and not local content, the study claims.

Facebook says that Free Basics, part of the social media company’s Internet.org initiative, is designed to bring the information available on the internet including news, maternal health, local jobs, and local government to areas that are underserved.

Global Voices does say that “some internet is better than none,” but says that the websites and services that are currently available do not meet the biggest needs of those areas. Facebook also collects data from Free Basics users across all websites, not just where they click on Facebook.

Facebook says that the study includes several inaccuracies and is based only on a small number of users in a small number of countries.

“Our goal with Free Basics is to help more people experience the value and relevance of connectivity through an open and free platform,” a Facebook spokesperson told Digital Trends. “The study released by Global Voices, and the subsequent article in the Guardian, include significant inaccuracies. The study, based on a small group of Global Voices contributors in only a handful of countries, does not reflect the experiences of the millions of people in more than 65 countries who have benefited from Free Basics.”

Hillary K. Grigonis
Hillary never planned on becoming a photographer—and then she was handed a camera at her first writing job and she's been…
Twitter CEO claims platform had best day last week
A stylized composite of the Twitter logo.

Twitter CEO Linda Yaccarino tweeted on Monday that despite the current fuss over Meta’s new and very similar Threads app, Twitter had its largest usage day last week.

Subtly including the name of Meta’s new app, which launched to great fanfare last Wednesday, Yaccarino did her best to sing Twitter’s praises, tweeting: “Don’t want to leave you hanging by a thread … but Twitter, you really outdid yourselves! Last week we had our largest usage day since February. There’s only ONE Twitter. You know it. I know it.”

Read more
Meta brings cartoon avatars to video calls on Instagram and Messenger
Meta's cartoon avatars for Instagram and Messenger.

The pandemic was supposed to have made us all comfortable with video calls, but many folks still don’t particularly enjoy the process.

Having to think about what to wear, or how our hair looks, or even fretting about puffy eyes following another bout of hay fever can sometimes be a bit much, even more so if it’s an early-morning call and your brain is still in bed.

Read more
Twitter is now giving money to some of its creators
A lot of white Twitter logos against a blue background.

Some Twitter users are now earning money via ads in the replies to their tweets.

New Twitter owner Elon Musk announced the revenue-sharing program in February, and on Thursday some of those involved have been sharing details of their first payments.

Read more